Terms and Conditions

Welcome to Off the Mark Coaching. These Terms and Conditions (hereinafter referred to as "Terms") govern your use of our website, services, and any transactions conducted through our platform. By accessing or using our website, you agree to comply with and be bound by these Terms, which form a legally binding agreement between you (the "Client") and Off the Mark coaching (the "Coach," "we," "us," or "our").

These Terms outline the obligations, responsibilities, and rights of both the Client and the Coach. It is essential to read and understand these Terms before engaging with our services. If you do not agree with any part of these Terms, you should not use our website or services.

We reserve the right to amend these Terms at any time. Any changes will be posted on this page, and continued use of our website or services constitutes acceptance of the revised Terms. Please review these Terms periodically to stay informed of any updates.

By proceeding with our services, you acknowledge that you have read, understood, and agree to these Terms. If you have any questions or require clarification on any part of these Terms, please contact us at offthemarkcoaching@hotmail.com

Our Service Terms

1. Services Provided

Off the Mark coaching offers a comprehensive 3-month life coaching support package designed to help individuals achieve their full potential. Our services focus on working closely with Clients, particularly those struggling with addiction, to facilitate personal development and lasting change. Here are the details of the services provided:

a) Life coaching Support Package: Our primary offering is a 3-month coaching package that includes 12 one-hour sessions. These sessions are conducted once a week over a period of 12 weeks.

b) Session Structure: Each coaching session lasts approximately one hour. During these sessions, we work closely with Clients to identify their goals, develop new skills, and create actionable plans for achieving lasting change.

c) Individualised Approach: We tailor our coaching sessions to meet the unique needs of each Client. This personalised approach ensures that Clients receive the support and guidance they need to address their specific challenges and objectives.

d) Focus on Addiction: Our expertise includes working with individuals who struggle with addiction. We provide specialised support to help these Clients overcome their challenges, build resilience, and develop healthy habits that contribute to their overall well-being.

e) Skill Development: Throughout the coaching programme, we focus on helping Clients develop new skills that are essential for personal and professional growth. These skills may include time management, stress reduction, effective communication, and goal-setting.

f) Goal Setting and Implementation: A key component of our coaching programme is assisting Clients in setting realistic and achievable goals. We work collaboratively with Clients to create detailed action plans and provide ongoing support to ensure successful implementation.

g) Progress Monitoring: We regularly monitor and assess Clients' progress throughout the coaching programme. This ongoing evaluation allows us to make necessary adjustments to the coaching plan and provide targeted support as needed.

h) Holistic Support: Our coaching approach considers all aspects of a Client's life, including their physical, emotional, and mental well-being. We strive to provide holistic support that addresses the root causes of challenges and promotes overall health and happiness.

2. Payment Terms

At Off the Mark coaching, we strive to make the payment process clear and straightforward for our Clients. Our payment terms are designed to provide flexibility while ensuring that the coaching programme can be effectively administered. Below are the detailed payment terms for our services:

a) Package Price: The 3-month life coaching support package is priced at £1200. This fee covers all 12 one-hour sessions provided over the 12-week period.

b) Payment Methods: Payments can be made via our online website payment system using either PayPal or a credit/debit card. Our payment system is secure, and we do not store any financial information on our servers.

c) Upfront Payment: Clients are required to make the full payment of £1200 upfront before the commencement of the coaching programme. This ensures that the Client's commitment to the programme is secured and allows us to allocate the necessary resources to deliver high-quality coaching services.

d) Split Payment Option: We offer a flexible payment option that allows Clients to split the payment into two instalments. This option is available under the following conditions.

i) 50% Upfront: The first instalment of £600 is due upfront, prior to the start of the coaching programme.

ii) 50% Midway: The second instalment of £600 is due halfway through the programme, i.e., after the completion of the sixth session.

iii) Agreement Requirement: The split payment option must be agreed upon by both the Coach and the Client before the programme begins.

e) Non-Refundable Payments: Payments made are non-refundable except under specific conditions outlined in our cancellation policy herein. This policy ensures that both parties are committed to the coaching programme and that resources are effectively managed.

f) Late Payments: In the case of split payments, the second instalment must be paid on time. If the payment is not received by the agreed-upon date, a late fee of 4% above the current Bank of England base rate will be applied to the outstanding balance per week. We will send a written reminder via email before any late fees are incurred and we reserve the right to temporarily suspend services until all outstanding fees and late charges are settled in full. Clients will be notified in writing of any service suspension. Services will resume upon receipt of full payment.

f) Changes to Payment Terms: We reserve the right to amend our payment terms at any time. Any changes will be communicated to Clients in advance, and the updated terms will be posted on our website. Continued use of our services constitutes acceptance of the revised payment terms.

3. Cancellation and Rescheduling Policy

We understand that life can be unpredictable, and sometimes schedules need to change. Our cancellation and rescheduling policy is designed to provide flexibility for our Clients while ensuring that our coaching services can be effectively managed. Below are the detailed terms regarding cancellations and rescheduling:

a) Cancellation Policy

i) Two-Week Cancellation Period: Clients may cancel their coaching package within two weeks from the date of purchase. If a cancellation request is made within this period, a refund will be provided for the unused sessions. The fee for any sessions already received will be deducted from the refund.

ii) Cancellation After Two Weeks: Cancellations made after the initial two-week period will not be eligible for a refund. However, exceptions may be made under extraordinary circumstances at our discretion.

iii) Procedure for Cancellation: To cancel the coaching package, Clients must send a written request to us via email or through the contact form on our website.

b) Rescheduling Policy

i) Advance Notice Requirement: Clients must provide a minimum of 24 hours' notice for any cancellation or rescheduling requests. This notice period allows the coach to adjust their schedule and offer the session slot to another Client if necessary.

ii) Rescheduling Within the Same Week: If a Client requests to reschedule a session, it is preferred that the new session time is scheduled within the same week to ensure the continuity of the coaching programme. This helps maintain the integrity of the 3-month duration.

iii) No-Show Policy: If a Client does not show up for a scheduled session without prior communication, the session will be marked as complete, and no refund or reschedule will be provided.

iv) Valid Reasoning for Last-Minute Rescheduling: If a Client needs to reschedule a session within the 24-hour notice period, they must provide a valid reason for the last-minute change. Acceptable reasons may include emergencies, health issues, or other unforeseen circumstances. We will evaluate the reason and decide whether to accommodate the rescheduling request.

c) Coach-Initiated Cancellations

Rescheduling by Coach: If we need to cancel a session, a rescheduled appointment will be offered at the earliest convenience of both parties. We will make every effort to ensure that the new session time fits within the Client's schedule.

Coach Unavailability: In rare cases where the coach is unavailable for an extended period, Clients will be notified in advance, and appropriate arrangements will be made to ensure that coaching sessions continue without significant disruption.

4. Termination

Our termination policy is designed to ensure fairness and clarity for both the client and the coach. Below are the detailed terms regarding termination:

a) These Terms may be terminated by either party with a 30-day written notice for cause. Examples of cause for termination include, but are not limited to:

i) Client:

a) Failure to resolve outstanding fees

b) Violent or threatening behaviour towards Coach

c) Repeated failure to follow safety guidelines established by Coach

d) Material breach of any provision of this Agreement

ii) Coach:

a) Material breach of any provision of this Agreement

b) Inability to provide services due to illness, injury, or other unforeseen circumstances that significantly impact Coach's ability to fulfil their obligations

b) These Terms may be terminated by mutual written agreement of both parties. In the event of such termination, a pro-rated refund will be issued based on the unused portion of the coaching programme.

c) In the event of termination by Client (except during the two-week cancellation window as outlined in Section 4), a pro-rated fee will be charged based on the number of sessions completed. Any unused resources or materials will not be refunded.

d) In the event of termination by Coach (except due to Client breach as outlined in Section 5), Coach will issue a pro-rated refund based on the remaining sessions in the package.

e) If these Terms are terminated due to a material breach by either party (as outlined in Section), the breaching party will not be entitled to any refund. The non-breaching party may pursue any other legal remedies available to them under law.

f) Upon termination of these Terms, Client agrees to return all coaching materials and resources provided by Coach (e.g., worksheets, handouts) that are not considered expendable

5. Confidentiality

Both the Coach and the Client agree to maintain the confidentiality of all information shared during coaching sessions and throughout the coaching relationship. This includes, but is not limited to:

a) Personal information about the Client, including their name, address, phone number, email address, and any other identifying details.

b) The Client's professional background, goals, challenges, and experiences shared during coaching sessions.

c) The content of discussions, exercises, and any materials developed during the coaching programme.

d) The Coach's insights, observations, and recommendations provided to Client.

There may be certain situations where disclosure of confidential information is necessary or required by law. In such cases, the Coach will make a reasonable effort to consult with the Client before making any disclosures and will only disclose the minimum amount of information necessary. Exceptions to confidentiality include:

a) Legal Requirements: If the Coach is required by law or court order to disclose confidential information, the Coach will cooperate and disclose the information as mandated.

b) Suspected Harm to Self or Others: If the Coach has a reasonable belief that the Client poses a serious threat of harm to themselves or others, the Coach may disclose confidential information to relevant authorities to prevent such harm.

c) Ethical Obligations: The Coach may disclose confidential information if required by their professional ethics code to report suspected unethical conduct or ensure the safety of others.

The Client acknowledges their responsibility to maintain the confidentiality of information about the Coach, their coaching methods, and the contents of this Terms. The Client agrees not to record coaching sessions without the Coach's prior written consent.

The obligations of confidentiality set forth in these Terms will survive the termination of these Terms and will remain in effect indefinitely.

6. Disclaimer

The Coach is not a licenced psychologist or specialist healthcare professional. The services provided do not replace the care of psychologists or other healthcare professionals. Off the Mark coaching cannot take any responsibility for the results of your actions and any harm or damage you suffer as a result of using or not using the information available from our coaching services. Clients are advised to use their discernment and conduct due diligence before taking any action or implementing any plan or practice suggested or recommended. No guarantees are made regarding the results of the information provided. The success or failure of Clients will depend on their own efforts, situations, and numerous other circumstances beyond the Coach's knowledge and control.

7. Life Coaching Contract

Off the Mark Coaching requires all clients to sign a Life Coaching Contract prior to the commencement of coaching services. This contract outlines the specific terms and conditions governing the coaching relationship.

In the event of any conflict or inconsistency between the terms of the Life Coaching Contract and those set forth in these Terms, the terms of the Life Coaching Contract shall prevail.

Website Terms

1. Acceptable Use Policy

By accessing and using the Off the Mark Coaching website, you agree to use the Site in a manner that is lawful and respectful. You must not engage in any activities that could harm, disrupt, or interfere with the functioning of the Site or its users.

You are prohibited from engaging in any of the following activities:

a) Using the Site for any illegal or unauthorised purpose.

b) Harassing, threatening, or intimidating other users or individuals.

c) Posting or transmitting any content that is defamatory, obscene, abusive, or otherwise objectionable.

d) Attempting to gain unauthorised access to the Site, other user accounts, or computer systems or networks connected to the Site.

e) Using any automated means, including bots, spiders, or scrapers, to access the Site for any purpose without our express written consent.

f) Introducing viruses, malware, or any other harmful code or material to the Site.

Off the Mark Coaching reserves the right to monitor user activity on the Site and to take appropriate action in response to violations of this Acceptable Use Policy. This may include, but is not limited to, issuing warnings, suspending or terminating user accounts, and reporting violations to law enforcement authorities.

You are solely responsible for any content you post or transmit on the Site and for your interactions with other users. You agree to indemnify and hold Off the Mark Coaching harmless from any claims arising from your use of the Site or your violation of this Acceptable Use Policy.

Off the Mark Coaching reserves the right to update this Acceptable Use Policy at any time. Any changes will be effective upon posting on the Site. Your continued use of the Site following the posting of changes constitutes acceptance of those changes.

2. Information on Our Website

The information provided on the Off the Mark Coaching website is intended for general informational purposes only. While we strive to ensure that the information is accurate and up to date, we make no representations or warranties of any kind regarding the completeness, reliability, or accuracy of the content.

The content on our website is not intended to be a substitute for professional advice, diagnosis, or treatment. Users should always seek the advice of a qualified professional regarding any concerns they may have.

Our website may contain links to third-party websites. These links are provided for your convenience and do not signify endorsement or approval of the content on those sites. We have no control over the nature, content, and availability of those sites and are not responsible for any information or materials found on them.

Off the Mark Coaching reserves the right to change, update, or remove any information on the website at any time without prior notice. We encourage users to check the website regularly for any updates.

By using the information available on our website, you acknowledge that you do so at your own risk. Off the Mark Coaching shall not be liable for any loss or damage resulting from your reliance on information obtained from the website.

While we aim to provide valuable content and resources, we do not guarantee any specific outcomes or results based on the use of the information provided on our website.

3. Intellectual Property

All content on the Off the Mark Coaching website, including but not limited to text, graphics, logos, images, videos, audio clips, software, and other materials (collectively referred to as "Content"), is the exclusive property of Off the Mark Coaching or its licensors. This Content is protected by copyright, trademark, patent, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Content on the Site for personal, non-commercial purposes only. This licence does not allow for any resale, commercial use, or derivative works based on the Content.

You may not reproduce, distribute, modify, publicly display, publicly perform, republish, download, store, or transmit any of the Content without the prior written consent of Off the Mark Coaching. This includes any use of automated systems or software to extract data from the Site (data scraping).

All trademarks, service marks, and trade names used on the Site are the property of Off the Mark Coaching or other respective owners. You may not use any trademarks or trade names displayed on the Site without the prior written consent of the respective owner.

If you submit any comments, feedback, suggestions, or other materials (collectively referred to as "User Contributions") to Off the Mark Coaching, you grant us a worldwide, perpetual, irrevocable, royalty-free, and fully sub-licensable right to use, reproduce, modify, publish, translate, create derivative works from, distribute, and display such User Contributions in any media. You represent and warrant that you own or have the necessary rights to submit these User Contributions and that they do not infringe upon any third-party rights.

If you believe that any Content on our Site infringes upon your copyright or intellectual property rights, please notify us immediately using the contact info below. We will promptly investigate any such claims and take appropriate action in accordance with applicable laws.

Nothing in these Terms shall be construed as granting you any rights to use any of our intellectual property beyond the limited licence granted herein. All rights not expressly granted are reserved by Off the Mark Coaching.

4. Account Creation and Responsibility

To access certain features of the Off the Mark Coaching website, you may be required to create an account. When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify Off the Mark Coaching immediately of any unauthorised use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this obligation.

You are fully responsible for all activities that occur under your account. You agree not to share your account credentials with others or allow any third party to access your account. You acknowledge that you are responsible for ensuring that your use of the Site complies with these Terms and all applicable laws.

Off the Mark Coaching reserves the right to suspend or terminate your account at our discretion if we believe that you have violated these Terms, engaged in prohibited activities, or have otherwise acted in a manner detrimental to the Site or its users.

You agree to update your account information as necessary to keep it accurate, current, and complete. Failure to provide accurate information may result in the suspension or termination of your account.

5. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with your use of the website, including but not limited to:

1.Loss of profits, sales, business, or revenue.

2. Loss or corruption of data, information, or software.

3. Loss of business opportunity.

4. Loss of anticipated savings.

5. Any indirect or consequential loss or damage.

Our maximum liability to you for any claim arising from your use of the website shall be limited to the amount you paid for services through the website in the 12 months preceding the claim.

Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by applicable law.

6. Indemnity

You agree to indemnify, defend, and hold harmless Off the Mark Coaching, its affiliates, licensors, and service providers, and their respective officers, directors, employees, agents, successors, and assigns (collectively referred to as "Indemnified Parties") from and against any claims, liabilities, damages, judgements, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

Your violation of these Terms and Conditions;
Your use of the Off the Mark Coaching website;
Your User Contributions or any content you submit, post, transmit, or make available through the website;
Your violation of any rights of another person or entity; or
Any third-party claims arising from your use of the website.

Off the Mark Coaching reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Off the Mark Coaching in asserting any available defenses.

7. Third-Party Links

The Off the Mark Coaching website may contain links to third-party websites or resources for your convenience. These links are provided solely as a convenience to you and not as an endorsement by Off the Mark Coaching of the content, products, services, or opinions of the linked sites.

Off the Mark Coaching has no control over the content, policies, or practices of third-party websites linked to or from our website. We do not endorse or make any representations about these websites or their content. You acknowledge and agree that Off the Mark Coaching shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any third-party websites.

When you access a third-party website through a link on our website, you are subject to the terms and conditions and privacy policies of that third party. We encourage you to review the terms and policies of any third-party website you visit.

8. Privacy Policy

Off the Mark Coaching is committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services. By using our website, you acknowledge that you have read and understood our Privacy Policy, which can be found here.

9. Cookies Policy

Our website uses cookies to enhance your experience and to gather information about site usage. Our Cookie Policy provides details about the types of cookies we use, how you can manage your cookie preferences, and the impact of disabling cookies on your experience. By using our website, you consent to our use of cookies in accordance with our Cookie Policy, which can be found here.

General Terms

1. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

2. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

3.Contact Us

If you have any questions, concerns, or comments regarding these Terms and Conditions, our Privacy Policy, or any other aspect of your use of the Off the Mark Coaching website, please feel free to contact us. You can reach us at:

Email: offthemarkcoaching@hotmail.com

Mailing Address:

Off the Mark Coaching
Unit 1-94
39 Ludgate Hill
London
EC4M 7JN

We strive to respond to all inquiries as promptly as possible. Please allow a reasonable timeframe for us to address your questions or concerns.